LP
Lillian P

1 reviews | Active since Mar 2017

18 Jul 2023, 09:42

TFC CONNECT ********S

I am receiving data from TFG CONNECT, I was unable to pay my TFG ACCOUNT, NOW THEY HAVE LOCKED MY EXISITING MTN SIM CARD. WHY DOES TFG CONNECT BLOCK A SIM CARD THAT THEY DID NOT PROVIDE? YES MY ACCOUNT IS IN ARREARS THEN WHY DONT YOU BLOCK YHE DATA? NOW I CANNOT ACCESS ANYTHING WITH MY PHONE BECAUSE THE AIM CARD IS LOCKED. I CANNOT MAKE CALLS. WHY ARE YOU FIDDLING WITH ME MAKING CALLS BECAUSE YOU ONLY SEND DATA, DATA AND MAKING CALLS DONT DONT MIX . PLEASE UNLOCK MY PHONE AND TAKE YOUR DATA AND CANCEL YOUR CONYRACT IMMEDOAYELY. YOU HAVE NO RIGHT TO BLOCK ALL MY ACCESS, I CANNOT EVEN ACCESS *136# . PLEASE REMOVE THE BLOCKING AND TELL MY HIW MUCH I MUST PAY FOR YOUR DATA YOU PROVIDED THIS MONTH AND STOP THE CONTRSCT

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Replies (3)
TFG Connect Airtime & Data
TFG Connect Airtime & Data's reply18 Jul 2023, 10:06
Official
Good Day  Lillian Pooe 

We apologies for the poor experience. A TFG Connect representative will get in touch with you directly. 

Kind Regards
The TFG Connect Team

Best regards,

LP
Lillian P's update18 Jul 2023, 10:31
Reviewer Update
I am still disappointed by the service from TFG CONNECT. The person who called me was so rude, she could not even provide me with a reference number, she was just explaining how to write a reference number. What kind of service is this, I regret ever joining this people. My line is still blocked, you are Puting my life on risk, if I cannot make calls to my children in emergency situations, I hope they become HAPPY.
TFG Connect Airtime & Data
TFG Connect Airtime & Data's reply18 Jul 2023, 10:51
Official
 Good Day  Lillian Pooe 

We apologies for the poor experience. A TFG Connect representative will get in touch with you directly. 

Kind Regards
The TFG Connect Team 

Best regards,