1 reviews | Active since Mar 2009
Terrible Service
<p>I called requested a call back from One2One as i was interested in getting two MTN sim cards. The consultant went through all the motions and I even had to listen to the terms and conditions and that was on the 2nd of February 2017. I called the Monday to follow up on the status of my order and I was told that there was no order on the system for me? I had to wait for ANOTHER consultant to call me. I ordered two sim cards which would be contract sim cards. I received one sim last Thursday. And the second on Monday. According to the card in the envelope, sim cards will be activated "WITHIN" 72 working hours</p> <p>Neither of my sims have been activated. Call the call centre and you told to check after three. The worst service I have EVER experienced!</p>
Hi Karen,
Thank you for your feedback. We apologise for any frustration caused. Our manager will be in contact with you directly to resolve the matter.
Kind regards,
The One2One Team
Hi Karen,
Thank you for your feedback. We apologise for any frustration caused. Our manager will be in contact with you directly to resolve the matter.
Kind regards,
The One2One Team
I truly hope that the proper management sees this complaint as i have not even started my contracts with One2One and I have had it! Its been a week since I received my 1st sim card and to date it has not been activated and now MTN is being blamed for the delay. Then I'm told that it goes out in batches to MTN! No where on their little card does it mention that. This is false advertising and I know it is not right!!!!
I truly hope that the proper management sees this complaint as i have not even started my contracts with One2One and I have had it! Its been a week since I received my 1st sim card and to date it has not been activated and now MTN is being blamed for the delay. Then I'm told that it goes out in batches to MTN! No where on their little card does it mention that. This is false advertising and I know it is not right!!!!