SYSTEM RULES ARE RIGID!!

Good day, <br> <br> I am unfortunately behind with my TFG account and my parent's cell number is part of the One-2-One contract and this has obviously resulted in her line being soft locked. I cannot understand how a company can operate within the realms of system processes and procedures where a simple alleviation of slight bend of the rule is app**** up until i'm in a position to bing my account up to date. No!The call centre agents (to their detriment) in modern business, including that of TFG are trained and governed by systems and procedures. What ever happened to understanding, compromise, and the human element of solving a query. When the money is paid accordingly they have no problem just to take it for a service rendered, but when the going gets tough, very few companies and subsidiaries such as TFG or One-2-One has the management expertise to circumvent system rules and compromise, notwithstanding that my the cell number has been on contract with them for \x"amount of years! It is putrit that teams in organizations still suffer from management myopia! All I needed was some time to bring my account up to date with my parent being in CPT stranded without being able to make a call!"""