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jM
jacky M

1 reviews | Active since Aug 2014

17 May 2018, 09:16

****** prepaid number

one2one hijacked my mtn number ,and suspend it , they claim i have a contract with them . they dont even have my id no, or names . i have been using my number since 2011 and its a prepaid.

my prepaid number is suspended and i cant make or recieve calls , i dont know this company , i never had of them .how on earth have they managed to ***** my number and signed it with them without doing due diligent. the call centre stuff are clueless and rude .

0
Replies (8)
TFG Connect Airtime & Data
TFG Connect Airtime & Data's reply17 May 2018, 10:02
Official

Hi jacky


We apologise for the inconvenience caused. We're looking into this matter and a one2one representative will get in touch with you directly.


Kind Regards,
The one2one Team

jM
jacky M's update17 May 2018, 14:41
Reviewer Update
how will you contact me since you suspend my number ? i cant receive or make calls . copy and paste will not help. you need to sort this asap , im not your client , i dont have a contract with you ...you stole my cell number .
TFG Connect Airtime & Data
TFG Connect Airtime & Data's reply18 May 2018, 16:59
Official

Good day jacky

Please be advise, one2one is urgently attempting to make telephonic contact with you regarding the above complaint.

Kindly note we have attempted on *** and we regret to inform you that our attempts have been unsuccessful as the listed line rings out to voicemail.

Futhermore, please urgently confirm an alternative contact number in order for an one2one representative to make contact with you.

Kind Regards,
The one2one Team

jM
jacky M's update24 May 2018, 07:56
Reviewer Update
how do you expect to get hold of me , when the number is suspended ? remember all services you suspend them . its more than a week , nothing is happening . you know very well that you stole this number and you put it on contract ,you have no claim to this number no, i will be taking this further . your company is ********* and ********** , *****ing peoples cell number just to make profit.
TFG Connect Airtime & Data
TFG Connect Airtime & Data's reply24 May 2018, 10:49
Official

Good day

Please be advised, one2one is attempting to make telephonic contact with you on *** regarding the above complaint and we regret to inform you that our attempts have been unsuccessful as the number rings out to voicemail.

Kindly note, you should be able to receive calls as the listed cell phone number is only suspended for outgoing usage.

Furthermore, please confirm an alternative contact number in order for an one2one representative to make direct contact with you.

Kind Regards,
The one2one Team

jM
jacky M's update05 Jun 2018, 08:52
Reviewer Update
To this day nothing has been done ...THEY NEVER CONTACTED ME . it weeks now still no recourse , ALL THEY DO IS COPY AND PASTE REPONSES
jM
jacky M's update08 Jun 2018, 11:14
Reviewer Update
The account your ONE2ONE contract is billed to is in arrears. Payment must be made immediately or your SIM will be deactivated & a cancellation fee may be charged. FOR THE 10000 TIMES ....IM NOT YOUR CLIENT AND I DONT HAVE A CONTRACT WITH YOU . YOUR **** WILL NOT WORK ON ME.
TFG Connect Airtime & Data
TFG Connect Airtime & Data's reply08 Jun 2018, 11:37
Official

Good day jacky

Please be advised, one2one is attempting to make telephonic contact with you on *** regarding the above complaint and we regret to inform you that our attempts have been unsuccessful as the number rings out to voicemail.

Furthermore, please confirm an alternative contact number in order for an one2one representative to make direct contact with you.

Kind Regards,
The one2one Team