Simply pathetic One2one

Wish the rating could be zero, as that would be the appropriate rating for this "service". Now that I see the number of reviews, I am even more frustrated that I did not check here before going down the same path as so many on this forum.

My story: Needed additional data. Thought the R89 deal would be great. Got the SIM card at the store on 4 June, assured I would get a call within 24 to 72 hours, and would be charged on a pro rata basis and receive data on the same basis. Received a call on 6 June and confirmed the package. Activation within 24 to 72 hours. SIM card showed MTN network on 13 June, no data. Waited a couple of days and then the emails, store visits, empty promises and frustration started. All the while, the cooling-off period expired, in my view on purpose. Also, R89 loaded onto my account, for no data whatsoever. I was finally put through to someone during another visit to the store yesterday, and it turns out that they cannot confirm when I will be receiving the data, waiting on feedback from MTN. Also, they cannot remove the R89 charged before getting feedback from MTN, even though I got no data. The last straw was the attitude, so cancel the contract. Even as a lay person I assume that if you cannot deliver on the terms of the contract, the contract is nullified. No, I have to pay the first R89 plus another R89 for the next period, having to give 30 days notice, plus R266 cancellation fee. All in all, worth paying it and closing my account to never buy anything from TFG and to never have to speak to anyone that rude, unprofessional, and just plain disrespectful ever again. Also, warn everyone I know of my experience. Trying to fight this any further would just add to my frustration and would get me nowhere. I suppose that is what they bank on, as the little guy (customer) is just that, the little guy.