Sim Swop

This is the worst experience of my life. I have a TFG Contract. My phone was ****** on 08/11/2024 and I had to do a sim swop. So I went to Fochinis in Festival Mall on 10/11/2024 to change my sim card. I completed a a form for the sim swop which was sent to TFG Connect. Now after 10 days my sim is still not connected. Everyday they have a new story or excuse. It is good for them to take my money but when a client need their assistance they dont really care. I have never ever waited so long for a sim card to be switched on.