mO
mohammad O

1 reviews | Active since Jul 2012

27 Jul 2017, 16:29

reactivate my number

<p>I ended my one2one contract last month and contacted one2one to transfer my number to prepaid as they had told me, i was told the number was reactivated and i should take my card to a mtn store and rica it there, i went to the MTN store and was told that the number has to be reactivated by one2one before they can rica it for me.</p> <p>i contacted one2one and asked them to reactiveate my number and was told it is all fine on there side and i can go back to mtn and rica my card which i did with no success. i was then told to go to a foschini store to rica my card which i did and unfortunately i lost it the same day, now i contact one2one to do a simswop and they tell me get a rica'd sim and they will assist after doing that i call one2one and they tell me i need to call mtn, i call mtn and they tell me to talk to one2one, now one2one tells me i need to go in store and do a simswop. </p> <p> </p> <p>im tired of this run around, i just want my number back. </p>

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Replies (3)
TFG Connect Airtime & Data
TFG Connect Airtime & Data's reply27 Jul 2017, 18:25
Official

Hi Mohammad


We apologise for the Inconvenience , we'll make sure this doesn't happen again.

We're looking into this and will make sure a Member of our One2one team get in touch with you directly.


Thank You,
The One2one Team

mO
mohammad O's update01 Sept 2017, 10:08
Reviewer Update
I posted a complaint on the 27th July and till today 1st September i have not even recieved a call from Mtn one2one regarding this complaint.
TFG Connect Airtime & Data
TFG Connect Airtime & Data's reply01 Sept 2017, 10:36
Official

Hi Mohammad


We apologise for the wait, We're looking into this and a Member of our One2one team will get in touch with you directly.

we'll make sure this doesn't happen again.


Thank You,
The One2one Team