Poor and misleading service

On the 2nd of May I lost my phone with the SIM card that had contract called one2one from tfg.On the 5th of same month I went to sportscene in Matatiele to do some swap and was assisted same time and the service was indeed excellent.

Now it's been almost 3 weeks the SIM card is not working eversinve that day it kept on saying registration failed.I called the useless call centre they kept on saying it will be fine,,why is TFG lying when they do sales because I was told that it won't give me any problems,the person I spoke with on the phone said it takes 72 hours and how I don't even know how many hours it has taken already. How am I expected to live without my phone,now I'm missing out on my child's progress at school because I gave them that number now I don't even know what to do anymore.

Worst part of all I wasted my R500 rands petr and drove to Kokstad so that I get to MTN branch to do sim swap and was even willing to pay the R150.00 but when the consultation checked on the system and told me that they can't assist because it is with tfg I couldn't hold my tears I literally cried out loud for wasting my time and money as I have spent more than two hours in the branch because the system was offline.

TFG why are you doing this to me? I have been using my number for 12 years without any problem when it comes to performing SIM swap,so I must miss out on important this because of your stupid contract.Your service is disgusting and I don't recommend it to anyone.