MP
Meisie P

1 reviews | Active since Jan 2016

14 Nov 2019, 09:29

PATHETIC SERVICE - ONE2ONE

ONE2ONE stopped my contract(which I was very satisfied with), without phoning me, sent an sms (which I hardly read as I receive a lot of Junk) as notification that my contract will come to an end if I don't phone them, they will change it to a current contract which they seem fit!. PATHETIC TO SAY THE LEAST that they cannot phone you any more informing you of such! 2 years back they could phoned me i.c.w my contract! They have changed my contract to Dial time ONLY without any data now. I Struggle to get this fixed for a month. I Lost all my dial time which rolled over. I'm using all my current dial time trying to fix this. Every time an excuse that a supervisor will contact me, but no one EVER phone bac****! I've spoken to about 6 people at the customer service and have to explain the whole story over and over again.

0
Replies (3)
TFG Connect Airtime & Data
TFG Connect Airtime & Data's reply14 Nov 2019, 10:01
Official
Good Day Meisie,

We apologise for the poor experience with one2one. A one2one representative will get in touch with you directly.

Kind Regards,
The one2one Team
MP
Meisie P's update19 Nov 2019, 11:34
Reviewer Update
It is the 19th and still no word from a One2One representative?
TFG Connect Airtime & Data
TFG Connect Airtime & Data's reply19 Nov 2019, 13:57
Official
Good Day Meisie,

We apologise for the poor experience with one2one. A one2one representative will get in touch with you directly.

Kind Regards,
The one2one Team