PATHETIC SERVICE FROM ONE2ONE TFG.

After the wonderful great service from Food *****s,I had the worst ever service from Abigail and her manager from One 2One, The Forschini Group. After the loss of the airtime and numerous emails she called me to give some sort of explanation. First I had to verify my identity. As a retired person from the security services,I asked this Abigail to to complete my Id number. I was prepared to give the last 7 digits, because so much ***** is going around in this country. She refused to do it. Company policy supersede my consumer rights. I asked her for her manager and he also refused any further communications. This is the kind of people who occupy offices with no respect or apathy for the people who pays their accounts so that they can receive salaries. Really bad pathetic service from a so- called manager.

I feel vindicated and humiliated to be treated as a *****. Just because I want to verify the caller on the other side of the line. What kind of training did these people receive? Customer service is clearly not part of their training manuals. I cant wait now to pay all my debts at this company so that I will never buy from them anymore.