Pathetic Service

Good day

I trust you are well

I would like to raise a complaint about the service I'm getting from TFG I have opted for data option when I opened my account but now you guys are blocking my SIM card , my personal SIM card when my account is in arrears.

Like where do you get the right to go block my personal SIM card?

I spoke to one of your *********** customer support agents and she's mentioned that I need request a telephonic recording between myself and the agent who sold the data option to me. Apparently the terms and conditions were read to me . I don't remember anyone telling me about my SIM card being blocked.

I use this SIM card for my work and business purposes why would I opt for a stupid deal if I knew my SIM card will be blocked if my account is in arrears.

I got an sms today saying that my SIM card will be blocked, Don't you dare block my SIM card otherwise I'm taking this matter further .

No one is blocking my SIM card , rather block me from using my store account not personal sim Card .

Kindly make the recording available so I can listen to it with my legal team .

My details are as follows

Dan Tshepo Chabalala *** ***

Regards Dan