pathetic service

Sometime in June last year i lost my sim card and immediatly i called one 2 one to tell them to cancel the sim the lady was nice she said she'll order me a new sim card i waited for the sim card and still i haven't received it, it's now a year i'm waiting every time i call in then they ordering a sim and i'm tired now i want my R 100 X 12 MONTHS BACK. i paid R 1200.00 in total so far and i don't have my sim i want my R 1200.00 back every month the R 100.00 is being deducted from my account for a sim which i don't have i want my money credited to my account or i'll be going to the Ombudsman i want this query solved by the end of this Wednesday<br> <br> the one2one number is ***. I want my money back cause i have been paying or something i don't have