Operates by deceiving customers

I regret ever getting into contract with one2one few years back, 10th September as I was closing my Foschini account was told I also had to call one2one which I did, from there my nightmare began they refused to close the account and was told that the reason was that I needed to wait 30 days in order for them to port my account back to prepaid. The days elapsed and they loaded airtime on my phone as I queried why they were loading airtime on a contract that was cancelled they locked or closed my number but are expecting me to pay R40 which wasn't explained. On the 14th October 2015 I called again and was told that they will contact MTN to port my number to prepaid and will call me back *needless to say that didn't happen*. Today I called again about the contract and most importantly the status of my number which is still locked and to my surprise I am told I now need to RICA again my number in order to have it opened again. Why are the people at Foschini and One2One making me a fool, do I always have to call in order to get more surprises. Close the account cause I am no longer interested whilst at it reverse your airtime as how does one use airtime on a number that is locked