one2one useless

One2one does not need a star the worst service i have experienced ,I two had a contract from Foshine with one2one i had it canceled to go back on to prepaid but my phone number was blocked today is day 5 that I am going back to the store to go and have my number reconnected , the manager at the pavilion durban branch that was working on Thursday before the pubic holiday could not even help me after I had to wait for 4 hours for customer care to answer the phone,I need my number to work , if i knew that the service would be so bad with them then i would have never taken out the contract ,I was told by the customer care my phone needs to be rica i have done that twice now ,i was told it takes 5 hours for the phone to be back on that was yesterday at 13h00 the time now is 7h25 and nothing I have been in and out of Foshine since the 27 th of March 2018 today is the 4th of April 2018 and stll no help.