KM
Kwanobuhle M
1 reviews | Active since May 2019
02 May 2019, 09:15
One2one services
I have a TFG account and I was offered a one2one contract which I thought was amazing to have extra airtime sent to my number. Now that I want to cancel the one2one contract initially I was told it will take 48 working hours then it was changed to six working days which I patiently waited out. Today the 2nd of May I'm told I have to wait another 6 working days which is unacceptable as I have one phone. Should I get stranded somewhere without a phone I am doomed. Being sent from pillar to post is not professional at all an the turn around time is just too long. So disappointed.
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TFG Connect Airtime & Data's replyOfficial
02 May 2019, 09:19Good day Kwanobuhle M,
We apologise for the inconvenience caused.We'e looking into this matter and a one2one representative will call you back directly.
Kind Regards,
The one2one Team
We apologise for the inconvenience caused.We'e looking into this matter and a one2one representative will call you back directly.
Kind Regards,
The one2one Team
Best regards,
TFG Connect Airtime & Data's reply02 May 2019, 09:19
Official
Good day Kwanobuhle M,
We apologise for the inconvenience caused.We'e looking into this matter and a one2one representative will call you back directly.
Kind Regards,
The one2one Team
We apologise for the inconvenience caused.We'e looking into this matter and a one2one representative will call you back directly.
Kind Regards,
The one2one Team
Best regards,