1 reviews | Active since Apr 2018
one2one service received from customer service anthea was pethetic and shes very rude
pathetic service received from anthea at one2one customer service
she was very rude and very unhelpful, refuse to assist me and refuse to transfer me to another person or the team leaded for assistance
they refuse to release my cellphone number despite the fact that they was advised my job revolves around my number, the fact that I cant use my number is a loss of business to me, on2one is damn well not going to refund me monies lost whilst I cannot use my number
further to this point I called one2one in January requesting details to make payments due to me not having a foschini account, they refused to give me any details for the last three months Ive been going back and forth with one2one
eventually I had to cancel the contract now I have to wait further for the to approve the transfer to prepaid
the service from one2one customer service is the worst and seriously the managers to check what their staff is doing and how they speak to their customers
Hi Lorel Tasha
We're so sorry to hear you had a bad experience with our contact centre. We do not tolerate this behaviour, we'll be sure to address the issue and ensure this doesn't happen again.
Could you kindly send us your contact number for a one2one representative to get in touch with you directly. Could you kindly send us your contact number for a one2one representative to get in touch with you directly.
Kind Regards,
The one2one Team
Hi Lorel Tasha
We're so sorry to hear you had a bad experience with our contact centre. We do not tolerate this behaviour, we'll be sure to address the issue and ensure this doesn't happen again.
Could you kindly send us your contact number for a one2one representative to get in touch with you directly. Could you kindly send us your contact number for a one2one representative to get in touch with you directly.
Kind Regards,
The one2one Team
