one2one cancellation

On the 07th of September 2018 my I call the one2one call centre to to ask why my card are not yet on prepaid , the lady explain to me that yes the contract with one2one have been cancelled and that it takes 24-48 hours for my sim to be on prepaid .I call them again on the 11 to ask how far everything is but now suddenly there's a techinal problem on MTN side ,I called MTN but to my surprise there's no technical problem cause the lady explain to that its one2one's problem to put my sim back on prepaid ,it's almost a month now 24-48 hours are how long due now ,I'm trying to call the call centre on their number ********** 663 no answer ...please can someone explain to whats happeining here as i have the right to know as i need my sim to be fixed here , I'm missing all my calls can't get hold of my customers . My number hasn't been working since. I have called Foschini several times to find out what is happening. They have been sending me from pillar to post. All I want is my number back ,and it is my right . I have been using their one2one service . They give me false information, they told my number is back on pre paid its not yet on . If I was owing them, they wouldn't mind calling me none stop ,everyday but now that I need service I'm not getting it. I am beyond fed up. I WANT MY NUMBER BAC****!! I have given them alternative number but no one is using it to contact me .PLEASE WHAT SERVICE IS THIS MONEY MAKING BUSINESS IT SUCKS REALLY ... NOW I CANT USE MY NUMBER AT ALL!!!!!!!! I NEED FEEDBACK PLEASE!!!!!