ES
Elize S

1 reviews | Active since Jul 2019

29 Jul 2019, 18:25

One2one biggest mistake

THE BIGGEST MISTAKE.... The consultant sell the product based on lies, I was told my number will remain being on MTN prepaid, they changed my no to contract could not use my number for 2 days. Could not use my data had to spend airtime to be able to use my emails and whatsup. After 7 days struggle in and out of MTN branches I was told MTN can not touch my account/number it belongs to ONE2ONE. After visiting a Total sport branch to lay a complaint and try to cancel the contract it took another 7 days before the got back to me. Then they cancelled the contract but blocked my airtime advance and MTN no only worked after 3 days. Now I need to pay EFT an amount of R110 to there account. But on my MTN extra time its showing I owe the R110. Loaded airtime but MTN can not take the money from the airtime.??? #### I'm still waiting for a phone call from MTN and/ or ONE2ONE. I'm so un happy. ONE2ONE is only working Mon-Fri I had a bad month with all this drama

0
Replies (3)
TFG Connect Airtime & Data
TFG Connect Airtime & Data's reply30 Jul 2019, 16:31
Official
Good day Elize S,

We apologise for the poor experience with one2one. A one2onerepresentative will get in touch with you directly.

Kind RegardsThe one2one Team

Best regards,

ES
Elize S's update01 Aug 2019, 21:01
Reviewer Update
A consultant phoned me 16:45 Monday afternoon and said she must speak to the account holder which is my husband I gave her his numbers and said she are knocking off at 17:00 she can not call back. My husband and myself are still waiting for their call. And still did not get any answer on questions asked :-(
ES
Elize S's update05 Aug 2019, 12:14
Reviewer Update
Another week passed nobody phoned...