one 2 one horrific service

Item: TFG Connect Airtime & Data
Rating: 1
Author: Razaanah M

My husband had a contact with one 2 one. It had been cancelled in November 2017. To date the number has NOT been migrated to prepaid!! He is self employed and this has resulted in loss of income as his number is invalid. It costs to hold the line for 15 min at a time. You are shoved from polar to post with promises but nothing happens. It is disgusting. Also, they refuse to allow you to speak to a manager!!

Helpful (0)

Replies (2)

TFG Connect Airtime & Data's replyOfficial

13 Jan 2018, 12:15

Good day

Thanks for bringing this to our attention. We’ve passed your feedback on to the team and they’ll make sure this doesn’t happen again! We apologise for the frustration.

Thanks,

The One2One team

TFG Connect Airtime & Data's reply13 Jan 2018, 12:15

Official

Good day

Thanks for bringing this to our attention. We’ve passed your feedback on to the team and they’ll make sure this doesn’t happen again! We apologise for the frustration.

Thanks,

The One2One team

Razaanah M's updateReviewer Update

13 Jan 2018, 12:16

Happen again??? How about sorting sorting it out.

Razaanah M's update13 Jan 2018, 12:16

Reviewer Update

Happen again??? How about sorting sorting it out.