Need phone reconnected immediately: Sim swop 48 hours pathetic service!!!!!!!!!!!

I have not even been on this contract for 1 month but i am having problems.My phone has been off for 2 days ALREADY. I was told to do a sim swop and told i had to wait another 48 hours which is totally unacceptable. You are quick to call persons to apply for this service but yet your service to US are pathetic. At the moment i cannot receive or make any calls/emails i have insurance /assessors trying to get hold of me on my cell number but it does not work. My call divert also does not work because it says my number is not registered but yet it was Rica. Paperwork for the sim swop was send in yesterday already. I need my phone working in the next few hours/ TODAY . If i was still on mtn the sim swop takes a few minutes how the hell does it take 3days with your company. UNACCEPTABLE SERVICE