TN
Tandiwe N

1 reviews | Active since Nov 2018

09 Nov 2018, 11:55

*****, ***********, zero customer service

Consultant advised that if I took one2one data package I will be able to use it interchangeably with MTN social buddle for WhatsApp. When I receive the contract I noted that was not the case “*****” Day after receiving data I called to cancel and re-activated back on MTN they told its going to take 3 days , ok cool . On the 3rd which is the 09 Nov 2018 I called again, NOW the story have changed additional 3 days is required (6 DAYS IN TOTAL WITH OUT MY LINE ACTIVE). Consultant blamed MTN for this addition 3 days. BEAWARE! They use only names to identify consultants so that you will look like a stupid when you don’t know who assisted you previously. NB! Customer service means nothing to One2One I will never recommend them even to worse enemy

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Replies (1)
TFG Connect Airtime & Data
TFG Connect Airtime & Data's reply13 Nov 2018, 14:24
Official
Hi Tandiwe N

We apologise for the inconvenience caused. We would like to look into this matter and contact you back. Can you please provide your contact details for one of our representatives to contact you back.

Kind Regards,
The One2One Team.