Incompetence and Bad Customer Service from TFG Connect

On the 8th of August 2023 I reported a cellphone ******* and requested TFG Connect to blacklist my phone. I spoke to Natasha Girraj who failed to supply me with an ITC ref number saying there were delays with MTN and their lead time would be 48hrs. Today it is the 21st of August and I still haven't heard from TFG connect. I have been calling them and requesting to speak to their managers, however all they say is they are escalating the matter with MTN and still nothing comes out of it. I have sent several emails to TFG Connect to have something in writing and those emails have fallen on deaf ears. I also did a Sim swap, however the line is not working and I have no access to OTPs for other account transactions and my life is on stand still as I am currently travelling outside South Africa. I am at a risk of having my cell phone insurance claim being rejected with my service provider.

The incompetence and bad customer service that I received from TFG Connect is sickening and I won't do any further business with them.

Please all I ask now is for TFG Connect to supply me with an ITC reference number.