1 reviews | Active since Jul 2016

31 Oct 2016, 11:23

HEIGHT OF INCOMPETENCE

<p>ON THE 18/08/16 I I GAVE ONE MONTHS NOTICE TO CANCEL MY CONTRACT, SPOKE TO MELISSA JONAS AT 11:45AM, ON THE 17/09/16 MY NUMBER WENT BACK TO PREPAID AS MELISSA SAID. I PAID MY FINAL BALANCE AT FOSCHINI WESTGATE ON THE 2/10/16. I HAVE NOW RECEIVED A STATEMENT FOR OCT, 2016, WHICH SHOULD SHOW A NIL BALANCE, BUT GUESS WHAT ???? I HAVE HAD ENDLESS PROBLEMS WITH ONE2ONE, I JUST WANT THIS ACCOUNT GONE. PLEASE HELP. THANKS</p> <p> </p> <p>SHEREEN CAJEE</p> <p> ********** 494</p>

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Replies (2)
TFG Connect Airtime & Data
TFG Connect Airtime & Data's reply31 Oct 2016, 11:48
Official

Thank you for your feedback.

Our customer service supervisor will be in touch with you directly.

Kind Regards,

The One2One team

's update03 Nov 2016, 22:20
Reviewer Update

I MISSED THE CALL FROM A LADY WHO DID NOT LEAVE HER NAME, I TRIED CALLING TODAY SPOKE TO A LADY CALLED WASHEEMA, WHO WAS OF NO HELP, WHO TRANSFERED ME TO ANOTHER DEPT, WHERE I WAS LEFT ON HOLD FOR OVER 10 MINUTES, I EVENTUALLY HUNG UP TOTALLY FRUSTRATED , AND THIS ON MY PHONE ACCOUNT. CAN SOMEONE WITH SOME BRAINS PLEASE HELP WITH THIS ACCOUNT. THIS CONTRACT IS DONE,