ST
Siphiwo T

1 reviews | Active since Dec 2017

04 Dec 2017, 09:23

****ed up service

My contract was cancelled on Wednesday 29 Nov 2017 and my network wasnt available. I gave them a call the next morning and in return was told they need to advise MTN to transfer it back to Prepaid and should be fixed within 48 hours. Monday 4 Dec 2017 my network is still not available, I call them and they tell me MTN is delaying. I call MTN who advise me that One2One actually needs to transfer the number to Prepaid as the contract was with them. I had Data on my phone which expires today as the contract was Top-up. I obviously lost it now but most importantly I am expecting important calls on my phone this week but these ****s are just *****ing me over.

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Replies (2)
TFG Connect Airtime & Data
TFG Connect Airtime & Data's reply04 Dec 2017, 11:36
Official

Hi...
We apologise for the inconvenience caused. We're looking into this and a member of our one2one team get in touch with you directly.
Kind Regards,
The one2one Team

ST
Siphiwo T's update05 Dec 2017, 10:21
Reviewer Update
When is someone making contact with me? I urgently need my number as there are calls expected as in yesterday.