Foschini One to One special, STAY AWAY!

I got a call from a foschini agent and told me that they were offering me 1GB a month for 69rand in partnership with MTN for their valued customer, the lady explained that I would get the data and nothing else would change, I can cancel the service at any time...a few weeks later I discovered that foschini had in fact moved my number from prepaid to contract which really annoyed me because this change was not communicated to me, I then called foschini to cancel this "contract" because it is not what I had signed up for! They cancelled my contract on Friday 8/12 and I have been without service since then, I called them this morning to ask for help as I did not understand why it took them so long to reactivate my number, it is only then that I found out that they had taken no steps whatsoever to reactivate my number back to the prepaid network, I called MTN to get assistance and they told me that my number doesn't even exist on their system and that it was foschini's duty to reactivate my number and I would then be required to RICA my number again! I called foschini again to enquire about this again because I wasn't aware that my number had been taken off the MTN network and that I had to go and RICA again! The lady I spoke to was so so so rude to me, I even explained to her that I am a customer in distress and it is her job to answer any questions I have regarding the procedure.

I am so unhappy with the dishonest service I received from foschini, it was so seamless for them to activate me when they wanted my money but now that I have cancelled, I have to go for days without an active number and I also have to go through the admin of going to RICA my number again, as a customer I feel that there was no transparency from the outset regarding this whole thing and to top it all off the call agents do not have a single inch of professionalism in them! I am disgusted, upset and so inconvenienced!