Foschini Connect F#ckd MY Life!

Despicable service by TFG and their Connect call centre!

I had my cell phone ****** on 28.01.2023. On the 30.01.2023 I was directed to Foschini by MTN as I have a One2One Connect data contract with TFG - Biggest mistake of my life. Since the 30th January I started the sim-swap process and 20days later my number is still not active. I get no calls from TFG Connect for update. I have to call them all the time and have to go through their lengthy verification process at my expense, just to be told they are escalating to their useless managers/team leaders. When I ask to cancel the agents are quick to feed me their process that it will take 30days and they will still charge me for data to a number that is not even active. My life has been greatly inconvenienced - all my three banking apps - Nedbank, African Bank, FNB - were linked to this number; my personal email I still cannot get to it as it sends pin to this inactive number. More recently, I could not even log to my office/work emails as it also sends verification to the inactive number. My contacts cannot get hold of me - I am in a sales job!

TGF Connect is insensitive and only care about their turnaround times and that of service provider. This was my number which was a prepaid number which I have had for the last 12years, until TFG Connect f#ckd my life! I have paid off my account which was exceptionally conducted, and I just want my number back and nothing to do with TFG. Their customer service has not bother to respond to any of my two emails.