TN
TanzPrinz N
1 reviews | Active since May 2016
16 Nov 2018, 13:51
Filthy lies and misleading
A friend of mine added us to his One2One account for a data package. We received 2 gig data on a monthly basis. The agreement ended on 11th November 2018, today they suspended our services due to his non payment of his Sportscene account. I understand that he did not make payment on his account due to him being severely ill. The problem I have is that I continued using my sim as prepaid, recharged when needed, etc. Today its suspended and I cannot even make an outgoing call. The problem we have is that all 3 people on this agreement live in a complex where we need to dial out in order for the main gate to let us out / in.......One2One provided data, where was it stated that One2One is taking over my line? This is mis leading and terrible service. I need this sorted immediately
Helpful (0)
Replies (3)0
Replies (3)
TFG Connect Airtime & Data's replyOfficial
16 Nov 2018, 15:06Hi Tanz N.
We do apologise for the inconvenience caused. We're looking into the matter and a One2one representative will get in touch with you directly.
Kind Regards,
The One2One Team.
We do apologise for the inconvenience caused. We're looking into the matter and a One2one representative will get in touch with you directly.
Kind Regards,
The One2One Team.
TFG Connect Airtime & Data's reply16 Nov 2018, 15:06
Official
Hi Tanz N.
We do apologise for the inconvenience caused. We're looking into the matter and a One2one representative will get in touch with you directly.
Kind Regards,
The One2One Team.
We do apologise for the inconvenience caused. We're looking into the matter and a One2one representative will get in touch with you directly.
Kind Regards,
The One2One Team.
TN
TanzPrinz N's updateReviewer Update
19 Nov 2018, 09:23To date, nobody has called me. I have begged and pleaded with you guys to reconnect my services because of the situation but you refused to. Payment was made on Saturday but then your offices were CLOSED. I contacted MTN and have proof in writing with them confirming that One2One locked the sim. I was locked in my property since Friday. I called now requesting for my services to be reconnected and the consultant says that services were reconnected yesterday. She asked that I switch my phone off and on again. So I asked, How Was it connected yesterday and she advised that payment reflected so it was reconnected. So again I asked who connected it.....she said MTN. As mentioned earlier, I have proof that MTN did not lock the sims. Anyhow, I switched on and off......IT'S NOT WORKING. We have been stuck here and I was not able to take my wife to hospital. Please note that should anything happen to her because we cannot leave the property, I will lodge a complaint with ICASA and take it forward from there.
TN
TanzPrinz N's update19 Nov 2018, 09:23
Reviewer Update
To date, nobody has called me. I have begged and pleaded with you guys to reconnect my services because of the situation but you refused to. Payment was made on Saturday but then your offices were CLOSED. I contacted MTN and have proof in writing with them confirming that One2One locked the sim. I was locked in my property since Friday. I called now requesting for my services to be reconnected and the consultant says that services were reconnected yesterday. She asked that I switch my phone off and on again. So I asked, How Was it connected yesterday and she advised that payment reflected so it was reconnected. So again I asked who connected it.....she said MTN. As mentioned earlier, I have proof that MTN did not lock the sims. Anyhow, I switched on and off......IT'S NOT WORKING. We have been stuck here and I was not able to take my wife to hospital. Please note that should anything happen to her because we cannot leave the property, I will lodge a complaint with ICASA and take it forward from there.
TFG Connect Airtime & Data's replyOfficial
19 Nov 2018, 16:58Hi Tanz N.
We have tried making contact with you throughout today on your 071 number. We have left a voice message as well. One of our consultants will try making contact with you again tomorrow morning.
Kind Regards,
The One2One Team.
TFG Connect Airtime & Data's reply19 Nov 2018, 16:58
Official
Hi Tanz N.
We have tried making contact with you throughout today on your 071 number. We have left a voice message as well. One of our consultants will try making contact with you again tomorrow morning.
Kind Regards,
The One2One Team.