Farzana - *********** One2One call centre agent

I have been offline from the 18th of June 2018 to date as my contract was cancelled, when I try to follow up, I got Farzana who was rude and unprofessional and basically shouted through the conversation. She also refused to give me her surname as it is not part of company policy. The call is recorded and all I need is someone to tell me when I would be online. The last day was supposed to be the 16th of June 2018 but it only stopped on the 18th of June. I was not at work so I needed my email on my phone for work. No one including Anthea or Charlton has given me feedback and no one can give me feedback. I have now been told that it take 24 to 48 WORKING HOURS and they are within their turnaround timeline, so I can be offline for 6 days. I am currently told that they are emailing MTN but can no one call MTN? MTN refused to give me feedback because the contract is still under One2One. This is the worst service that I have received and I will not be recommending one2one to anyone.