PD
PORTIA D
1 reviews | Active since Jul 2017
10 Jan 2020, 19:23
Disgusting service
The service we received from one2one is so disappointing. Apparently they couldn't see if my sim was in my ****** phone, according to them my new phone that I used my old sim card and that they sent airtime to isn't traceable...My phone's IMEI number doesn't have any data meaning that the phone was never used, how so when I was using the contract sim and the phone that was grabbed and ****** from me? The insurance wants the itc number but because of one2one the cant be blocked and they blame MTN for that while they were the ones administrating the contract
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Replies (3)0
Replies (3)
TFG Connect Airtime & Data's replyOfficial
11 Jan 2020, 11:39Good Day Portia,
We apologise for the poor experience with one2one. A one2one representative will get in touch with you directly.
Kind Regards,
The one2one Team
We apologise for the poor experience with one2one. A one2one representative will get in touch with you directly.
Kind Regards,
The one2one Team
TFG Connect Airtime & Data's reply11 Jan 2020, 11:39
Official
Good Day Portia,
We apologise for the poor experience with one2one. A one2one representative will get in touch with you directly.
Kind Regards,
The one2one Team
We apologise for the poor experience with one2one. A one2one representative will get in touch with you directly.
Kind Regards,
The one2one Team
PD
PORTIA D's updateReviewer Update
23 Jan 2020, 08:43Good day
Its really disappointing that One2one consultants were supposed to get intouch with us but no one called or sent an email....
Instead we went to Foschini and called one2one but we still got the same response, what's worse we were even told that "we are not forced to continue with the contract with one2one", so clearly we mean nothing to one2one if this is how clients are handled...
Its really disappointing that One2one consultants were supposed to get intouch with us but no one called or sent an email....
Instead we went to Foschini and called one2one but we still got the same response, what's worse we were even told that "we are not forced to continue with the contract with one2one", so clearly we mean nothing to one2one if this is how clients are handled...
PD
PORTIA D's update23 Jan 2020, 08:43
Reviewer Update
Good day
Its really disappointing that One2one consultants were supposed to get intouch with us but no one called or sent an email....
Instead we went to Foschini and called one2one but we still got the same response, what's worse we were even told that "we are not forced to continue with the contract with one2one", so clearly we mean nothing to one2one if this is how clients are handled...
Its really disappointing that One2one consultants were supposed to get intouch with us but no one called or sent an email....
Instead we went to Foschini and called one2one but we still got the same response, what's worse we were even told that "we are not forced to continue with the contract with one2one", so clearly we mean nothing to one2one if this is how clients are handled...
TFG Connect Airtime & Data's replyOfficial
23 Jan 2020, 14:21Good Day Portia,
We apologise for the poor experience with one2one. We would like to attend to the matter promptly so please send your contact details to ***.
Kind Regards,
The one2one Team
We apologise for the poor experience with one2one. We would like to attend to the matter promptly so please send your contact details to ***.
Kind Regards,
The one2one Team
TFG Connect Airtime & Data's reply23 Jan 2020, 14:21
Official
Good Day Portia,
We apologise for the poor experience with one2one. We would like to attend to the matter promptly so please send your contact details to ***.
Kind Regards,
The one2one Team
We apologise for the poor experience with one2one. We would like to attend to the matter promptly so please send your contact details to ***.
Kind Regards,
The one2one Team