Disappointing service from One2One

I have been with One2One for the past 5 years or so. Never really had much of an issue until this. Firstly One2One renewed my contract after 24months without getting any confirmation from me. Secondly, I contracted One2One in December to cancel the contract, so that I can take move that number to a contract through MTN. They advised me that on the 02 Jan 2020, the One2One contract would be cancelled. It is now the 10 Feb 2020 and still nothing. I was wanting to take a new contract through MTN for my wife for valentines day, as she uses this number now. Unfortunately It doesn’t look like I will get to do that due to this bad service from One2One. Thirdly, One2One have advised that apparently my number will also get cancelled and that I need to contact them to reconnect it. They have no right to cancel my number, as I had this number well before even taking any sort of service from One2One, furthermore, if this is the delayed service I get, I can only imagine how long it would take them to reinstate my number after its cancelled. They have seriously inconvenienced me and I expected much better service from a division of MTN and Markhams.