Disappointed client

Good day,

I am extremely disappointed and frustrated with your service. I have been reporting that my mobile data is not working, yet I am paying my monthly contract fees without fail and have never skipped a payment. Despite repeatedly reporting the issue, it still has not been resolved.

I have been calling since Tuesday trying to get this matter sorted out, and I experienced the exact same issue three weeks ago. It is extremely frustrating that the problem keeps happening and that I have to continuously contact your support team without receiving a proper resolution.

On top of my monthly payments, I have now spent over R200 in airtime calling your company to resolve this issue. This is unacceptable, especially when I am paying for a service that I am currently unable to use properly.

I am failing to understand what is so difficult about resolving this matter. At this point, I would like to cancel my contract effective today.

Please have someone from your team contact me urgently to assist with the cancellation and confirm the next steps. I do not want to continue paying for a service that is repeatedly failing and has not been properly resolved.