1 reviews | Active since Feb 2015
delected my number
I was ****** my phone and I had being using my sim card for more then ten years when I requested for a sim swap from MTN shop and call center I was told to contact one2one on several occasions I was told that I will be called back and when they finally did my Sim swap I requested for the contract to be cancelled because I use my numbers for business purpose I was told that the contract will be cancelled after a few days my numbers showed a number provisioned status and when I contracted MTN customer care I was told one2one deleted my numbers.<br> I have lost a revenue because of this when I contracted my service provider MTN I was told they can do nothing on there side what I only need is my numbers so that my clients can contact me no longer know what to do or where to go. The number in question is ***
We would like to thank you for taking the time to bring this matter to our attention. We completely understand your frustrations regarding this issue and would like to apologise for any inconveniences caused.
Please be advised that we will escalate this complaint on to our Customer Care Representative, who will be in contact with you as soon as possible to provide assistance in resolving your complaint.
Thank you and kind regards,
Nicole Orkin
TFG Customer Services Online Liaison Assistant
We would like to thank you for taking the time to bring this matter to our attention. We completely understand your frustrations regarding this issue and would like to apologise for any inconveniences caused.
Please be advised that we will escalate this complaint on to our Customer Care Representative, who will be in contact with you as soon as possible to provide assistance in resolving your complaint.
Thank you and kind regards,
Nicole Orkin
TFG Customer Services Online Liaison Assistant
