Day light ******* from TGF group no data but full account payment, empty promises unreliable

Your ONE2ONE MTNCHOICE1GBR69 contract is now active on the MTN network! Your monthly instalment is R69 and your contract expires on 04 Apr 2021. For any queries relating to your contract please call ***. On the 4th of April I received this message after I agreed to sign up for the data contract, but up until today I have not received yet I have received my monthly instalment including the dats bundle amount of which I have not received. I have called and spoke to a lady called Zizipho who advised me she logged a call for me, up until today I have not received feedback. When you call the call Centre you listen to the auto voice recording and hold for hours, only today I was able to get through since I have been trying from week before last and last. Again today no feedback has been provided, I was advised by some guy that this has been escalated to the higher level. For goodness sake, which level must this reach to be resolved. Already tomorrow I must pay my account but for data I did not receive or even use. I requested that they cancel this, and they told me that I will be charged a cancelation fee. OMG again another payment whereas when they signed me up for this I was not advised. Since when did Foschini group became *******, this is day light *******. I will not pay unless I get my data, or deduct the data amount from my account and do not call me for any promotions you all have because you all a bunch of *******. Why render a service you have no solution for, this is absurd. I can't believe the level of incompetency yoll have. The call Centre tells you feedback will be provided but they say they're only inbound, so they don't call, how will I get feedback, no courtesy sms or email. I need this resolved