Contract cancellation delayed to insure auto-renew

Why are you robbing my 74 year old mother. She phoned your call center before the renewal of the contract and your agent used delayed tactics to insure the account automatically renew. Shame on you for bullying the elderly. Even now she tries to cancel it but gets send from Artha to Martha in order to ignore her. Cancel the ****** contract like she asked in the first place - and NOT in 30 days time because she cancelled already 30 days ago and YOU ignored her.