"Caller, we are unable to hear you, please phone back on ***". One2One

I had a cellphone contract with One2One on my Foschini's account for more than 12 years. I closed my account at the end of Feb 2021 and the number was transferred to a pay-as-you-go on the MTN network. Unfortunately, in October 2021 an error message was received on the number stating that it was no longer available on the MTN network. I spoke to 5 different consultants on the 4th and 5th of November excluding a representative of the Foschini network for assistance. It was established that my details 'fell off the system' and were no longer available to access my account. Not one of the 5 One2One consultants I spoke to told me that regrettably, they will not be able to assist. One cut me off when he realised he was no longer speaking to the Foschini representative and 2 of the consultants used exactly the same line after putting me on hold for a while:"Caller, we are unable to hear you, please phone back on ***". Please note that this is the first negative rating I've ever given as I use Hello Peter to compliment good service.