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I got a call from Chantelle the same agent that logged my Call on the 15th of October, telling me that she got a complaint from Hello Peter. My question is if I hadn't logged the complaint, when would they have gotten back to me. She than further explained I now have to wait 48 working hours which is equivalent to their opening time 8:00am to 5:00 pm closing time, excluding weekends and public holidays.We are not told this entering a contract .When **** hits the fan that's when you're told this. I have been with this contractor for two years. Their contract with me ended on the 29th of June 2019. It was extended without my knowledge I called in on the 1st of October 2019 to have their contract officially cancelled which was cancelled by Jaden and he explained they had a 30 day cancellation time frame and I had to pay for this month's data package. I did as he explained. I have paid and this is what I have to go through.


I asked to be transferred to Chantelle's superior because I needed my issue resolved as in asap, since I had a lady breathing down my neck because she had been sending me countless whatapp messages and emails and I hadn't gotten back to her. And with the same data package I had to accept and secure placement for my kid on GDE admission site for Grade 1( 2020) before the 18 October 2019. I spoke to Karem, Chantelle's superior she told me the same thing that I had to wait 48 working hours before my issue can get resolved by Foschini one2one contract making things hard for me to get my problems resolved on time.

I just can't understand why is it that such a simple issue is taking so long to get resolved. I couldn't help but I throw a tantraum because I have been waiting so long and nothing is happening. I tried reasoning but I couldn't because I haven't been able to get access to the internet and it's a week now I have tried troubleshooting by changing my phone and dialling 1555 .What more must I do for them to get that the problem is with them and not my phone's. Worse I had politely suggested Karem to escalate the issue to the network provider. She gave me a lame excuse saying she can't escalate the issue further as it's has been escalated on the 15th of October (Tuesday). I suggested she sends me the guys contact details so I could directly have a word with them to help resolve my issue. Her responses was "that they don't have a direct line to call these ("So Called") Resolvers." They only communicate via email .I asked that she forward me the Resolvers So Called email address. She refused to give me their email address... I asked her to reverse my network back to prepaid and refund my money so that I part ways with them.... She told me she can't do so. I have given them countless resolutions and they're still refusing to assist what bull**** is this????