ZM
Zanele M

1 reviews | Active since Jul 2018

31 Jul 2018, 15:56

BAD SERVICE

I cancelled my contract in June , and my number was de-activated on the 29/07/2018. called one2one on the 30/07/2018 to assist in this regard, they told me they were waiting for MTN to get back to them and they will call me back. No feedback from them yet. I decided to call them again today 31/07/2018 and I found a rude lady who told me I should learn to listen whenever I speak to the consultants.

I'm currently losing calls and business because of this.

my number that was de-activated ********** you can call me now on **********

0
Replies (1)
TFG Connect Airtime & Data
TFG Connect Airtime & Data's reply31 Jul 2018, 16:05
Official

Hi Zanele Zwane


We're so sorry to hear you had a bad experience with our contact centre. We do not tolerate this behaviour, we'll be sure to address the issue and ensure this doesn't happen again. A one2one representative will get in touch with you directly.


Kind Regards,
The one2one Team