SH
Sandile H

1 reviews | Active since Aug 2010

08 Feb 2017, 12:38

Bad service

<p>I cancelled my contract with One2One in late December 2016 and was promised to have th contract cancelled on the 21 January 2017 of which happened, the agreement was to have my number back on to prepaid on that date, made numeruos calls to have this sorted, they keep sship the goal posts from an initial 24-48 hours, I in the third week week, no one seems to know< I spoke to Marvin Timmie (Supervisor) will not commit to anything, cannot be escalted to the manager, all other cnsultants keep telling me about RICA of which I have done thrice already.</p>

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Replies (3)
TFG Connect Airtime & Data
TFG Connect Airtime & Data's reply08 Feb 2017, 13:09
Official

We're sorry to hear about this and can imagine your frustration. We have passed your feedback on to the manager who will contact you directly to assist.

Thanks,

The One2One Team

SH
Sandile H's update09 Feb 2017, 10:23
Reviewer Update

One2One responds to Hellopeter just for the sake it, I have not been called, I do not think you should recognize them as a company that responds or have regard for their customers, TFG this company does not need to exist, It keeps tarnish your good brand!!!

TFG Connect Airtime & Data
TFG Connect Airtime & Data's reply09 Feb 2017, 11:58
Official

Hi Sandile,

Our manager has called you both yesterday and today but has been unable to get hold of you. She has left a voice mail with her contact details. Please call her back at your earliest convenience so she can resolve this issue.

Kind Regards,

The One2One Team