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Tesswill R

1 reviews | Active since Apr 2025

18 Sept 2025, 11:19

Bad sales experience

I i could've given this post no stars then it would've been. I am much disappointed in TFG Connect. Agents are not doing there work right and now I as the consumer need to struggle. I have even spoke to a supervisor on duty that didn't want to take responsibility. How can you load MTN benefits onto a cell C Number, and this after I did give them an MTN Number.

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Replies (4)
TFG Connect Airtime & Data
TFG Connect Airtime & Data's reply18 Sept 2025, 11:24
Official
Good Day Tesswill, We apologise for the poor experience. A TFG Connect representative will get in touch with you directly. Kind Regards
The TFG Connect Team
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Tesswill R's update18 Sept 2025, 12:35
Reviewer Update
I didnt recerive any call as yet
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Tesswill R's update18 Sept 2025, 15:05
Reviewer Update
I would like to sincerely thank TFG Connect for taking the time to listen me out and really work out a plan of action to resolve my query. It is like a pleasure to be assisted by a person that could relate to us as the client.
TFG Connect Airtime & Data
TFG Connect Airtime & Data's reply18 Sept 2025, 15:57
Official
Good day Tesswill,

Thank you for your positive feedback.  We appreciate you taking the time to share your experience.

Kind Regards
The TFG Connect Team