PS
Pretty S
1 reviews | Active since Sept 2021
22 Apr 2024, 10:03
Angry Customer 😡
I have an account with The Fix, I received a call with a data offer I accepted.I was never told that they will close my number should there be any changes on my account. It happened that I had financial problems my account is behind but I have an agreement with the shop that I'm paying but they have decided to block my number which is something I was not aware of, I asked them to cancel this data so I can use my number.I cannot access my child's NSFAS money bcos I have used that number to register, can TGF /The Fix people cancel this data thing and let me use my number so my child can be able to receive his money and start attending classes 😡😡
Helpful (0)
Replies (3)0
Replies (3)
TFG Connect Airtime & Data's replyOfficial
22 Apr 2024, 10:05Good Day Pretty Sikwata
We apologise for the poor experience. A TFG Connect representative will get in touch with you directly.
Kind Regards
The TFG Connect Team
We apologise for the poor experience. A TFG Connect representative will get in touch with you directly.
Kind Regards
The TFG Connect Team
TFG Connect Airtime & Data's reply22 Apr 2024, 10:05
Official
Good Day Pretty Sikwata
We apologise for the poor experience. A TFG Connect representative will get in touch with you directly.
Kind Regards
The TFG Connect Team
We apologise for the poor experience. A TFG Connect representative will get in touch with you directly.
Kind Regards
The TFG Connect Team
PS
Pretty S's updateReviewer Update
22 Apr 2024, 14:16I received a call from TFG Call/Contact center manager Wesley, he advised that it was all an error and that he will send an email to my service provider to fix it and that it should be done by tomorrow. It has been less than 5 hours and I received a call from Wesley again that I should check my query should be resolved. Indeed when I checked all is good.
Thank you so much Wesley for your assistance and following up, your service is highly appreciated.
Thank you so much Wesley for your assistance and following up, your service is highly appreciated.
PS
Pretty S's update22 Apr 2024, 14:16
Reviewer Update
I received a call from TFG Call/Contact center manager Wesley, he advised that it was all an error and that he will send an email to my service provider to fix it and that it should be done by tomorrow. It has been less than 5 hours and I received a call from Wesley again that I should check my query should be resolved. Indeed when I checked all is good.
Thank you so much Wesley for your assistance and following up, your service is highly appreciated.
Thank you so much Wesley for your assistance and following up, your service is highly appreciated.
TFG Connect Airtime & Data's replyOfficial
22 Apr 2024, 15:06Good Day Pretty Sikwata,
Thank you for your positive feedback.
We'll be sure to pass it on to our team.
Kind Regards
The TFG Connect Team
Thank you for your positive feedback.
We'll be sure to pass it on to our team.
Kind Regards
The TFG Connect Team
TFG Connect Airtime & Data's reply22 Apr 2024, 15:06
Official
Good Day Pretty Sikwata,
Thank you for your positive feedback.
We'll be sure to pass it on to our team.
Kind Regards
The TFG Connect Team
Thank you for your positive feedback.
We'll be sure to pass it on to our team.
Kind Regards
The TFG Connect Team