CE
Christileen E
1 reviews | Active since Oct 2018
07 Dec 2021, 11:47
Worst service from TEVO
I bought 2 Nexx Drones,I had a problem with the Drone and changed it from the retail store I purchased it from, it gave me a problem again, I called Tevo and they fetched it and replaced it with another one, and I gave it with my till slip to them when they fetched it, now this Drone although they replaced it is still giving a problem, I paid r1200 for 2 drones, now they said I can take it to the store and get my money back, but they got my till slips which they not giving back, I have tried to call many times and sent many emails but my mails are ignored, how am I supposed to return it if they till slip is with Tevo???? Why not reply to my mails, I'm so angry, my money got, there products are terrible, there service is even worse.
Helpful (0)
Replies (14)0
Replies (14)
TEVO (PTY) LTD's replyOfficial
07 Dec 2021, 12:35Hi Christileen, as per our records and communication via email with you, it is clear that we have assisted you. It is a lie that we are not willing to assist as we informed you on email that copies of your till slip was recovered from our JHB branch and you advised that you had photos of it as well. You are required to take those copies with you to the store of purchase for a refund.
TEVO (PTY) LTD's reply07 Dec 2021, 12:35
Official
Hi Christileen, as per our records and communication via email with you, it is clear that we have assisted you. It is a lie that we are not willing to assist as we informed you on email that copies of your till slip was recovered from our JHB branch and you advised that you had photos of it as well. You are required to take those copies with you to the store of purchase for a refund.
CE
Christileen E's updateReviewer Update
07 Dec 2021, 13:45Yes, and I sent many emails after woulds saying the retail store cannot refund me without the till slip, I have all the emails that I can post here that you'll never rep**** to. Go and see these mails before saying it's a lie.
CE
Christileen E's update07 Dec 2021, 13:45
Reviewer Update
Yes, and I sent many emails after woulds saying the retail store cannot refund me without the till slip, I have all the emails that I can post here that you'll never rep**** to. Go and see these mails before saying it's a lie.
CE
Christileen E's updateReviewer Update
07 Dec 2021, 13:49And just as how you rep**** to this , why are my mails for my till slips being ignored?how must I take it for a refund cause the retail store cannot accept the pictures of the receipts, and I sent many mails stating this.
CE
Christileen E's update07 Dec 2021, 13:49
Reviewer Update
And just as how you rep**** to this , why are my mails for my till slips being ignored?how must I take it for a refund cause the retail store cannot accept the pictures of the receipts, and I sent many mails stating this.
CE
Christileen E's updateReviewer Update
07 Dec 2021, 13:58HelloI would appreciate it if you'll respond to my mails, I'm being ignored completely. And I will not leave this matter.
Sent from my Huawei phone
-------- Original message --------
From: christileen govender <***>
Date: Mon, 06 Dec 2021, 13:45
To: Info <***>
Subject: Re:Re:Re:Re:Re:Drone / *** / ***Good day, I'd appreciate it if you'll could acknowledge my email please. I don't think this is fair on me. Tevo is probably one of the worse companies I had to deal with. I purchased the Drones from toys are us in gateway, unfortunately they don't want to refund me for the Drone because I don't have the original till slip, Please assist, they said they can't use the picture to do a cash refund. Thanks,
Sent from my Huawei phone
-------- Original message --------
From: christileen govender <***>
Date: Mon, 06 Dec 2021, 12:45
To: Info <***>
Subject: Re:Re:Re:Re:Drone / *** / ***Hello, Please assist with below email.
Sent from my Huawei phone
-------- Original message --------
From: christileen govender <***>
Date: Fri, 03 Dec 2021, 14:09
To: Info <***>
Subject: Re:Re:Re:Drone / *** / ***Good day, I purchased the Drones from toys are us in gateway, unfortunately they don't want to refund me for the Drone because I don't have the original till slip, Please assist, they said they can't use the picture to do a cash refund. Thank you,
Sent from my Huawei phone
-------- Original message --------
From: Info <***>
Date: Wed, 01 Dec 2021, 09:13
To: christileen govender <***>
Subject: RE: Re:Re:Drone / *** / ***Hi Christileen, The pics you have of the till slip will suffice but if you can have them printed, it will be better. You may show them this communication as well where we have attached a copy of the till slip.
Kind regardsTevo Customer Care From: christileen govender <***>
Sent: Wednesday, 01 December 2021 09:07
To: Info <***>
Subject: Re:Re:Drone / *** / ***
Importance: High Good morning Thank you for informing me. How do I get the till slips to take it to the retail store, and the Drones are not damaged in anyway, everything is in the boxes, I hope they won't give me a problem. Thank you
Sent from my Huawei phone
-------- Original message --------
From: Info <***>
Date: Wed, 01 Dec 2021, 08:18
To: christileen govender <***>
Subject: RE: Re:Drone / *** / ***Hi Christileen, Your drone was sent to our warehouse in Gauteng along with the till slip, however, we did manage to find it and have pics of them. As such and because you are wanting a refund, management has advised that you may return the drones to the store of purchase for a full refund. Please ensure the drones show no signs of crash damage i.e., scratches or they may refuse the refund. We are sorry for the issues related to the drones you purchased which have been brought to the product managers attention for further escalation with the manufacturer. Kind regardsTevo Customer Care
Sent from my Huawei phone
-------- Original message --------
From: christileen govender <***>
Date: Mon, 06 Dec 2021, 13:45
To: Info <***>
Subject: Re:Re:Re:Re:Re:Drone / *** / ***Good day, I'd appreciate it if you'll could acknowledge my email please. I don't think this is fair on me. Tevo is probably one of the worse companies I had to deal with. I purchased the Drones from toys are us in gateway, unfortunately they don't want to refund me for the Drone because I don't have the original till slip, Please assist, they said they can't use the picture to do a cash refund. Thanks,
Sent from my Huawei phone
-------- Original message --------
From: christileen govender <***>
Date: Mon, 06 Dec 2021, 12:45
To: Info <***>
Subject: Re:Re:Re:Re:Drone / *** / ***Hello, Please assist with below email.
Sent from my Huawei phone
-------- Original message --------
From: christileen govender <***>
Date: Fri, 03 Dec 2021, 14:09
To: Info <***>
Subject: Re:Re:Re:Drone / *** / ***Good day, I purchased the Drones from toys are us in gateway, unfortunately they don't want to refund me for the Drone because I don't have the original till slip, Please assist, they said they can't use the picture to do a cash refund. Thank you,
Sent from my Huawei phone
-------- Original message --------
From: Info <***>
Date: Wed, 01 Dec 2021, 09:13
To: christileen govender <***>
Subject: RE: Re:Re:Drone / *** / ***Hi Christileen, The pics you have of the till slip will suffice but if you can have them printed, it will be better. You may show them this communication as well where we have attached a copy of the till slip.
Kind regardsTevo Customer Care From: christileen govender <***>
Sent: Wednesday, 01 December 2021 09:07
To: Info <***>
Subject: Re:Re:Drone / *** / ***
Importance: High Good morning Thank you for informing me. How do I get the till slips to take it to the retail store, and the Drones are not damaged in anyway, everything is in the boxes, I hope they won't give me a problem. Thank you
Sent from my Huawei phone
-------- Original message --------
From: Info <***>
Date: Wed, 01 Dec 2021, 08:18
To: christileen govender <***>
Subject: RE: Re:Drone / *** / ***Hi Christileen, Your drone was sent to our warehouse in Gauteng along with the till slip, however, we did manage to find it and have pics of them. As such and because you are wanting a refund, management has advised that you may return the drones to the store of purchase for a full refund. Please ensure the drones show no signs of crash damage i.e., scratches or they may refuse the refund. We are sorry for the issues related to the drones you purchased which have been brought to the product managers attention for further escalation with the manufacturer. Kind regardsTevo Customer Care
CE
Christileen E's update07 Dec 2021, 13:58
Reviewer Update
HelloI would appreciate it if you'll respond to my mails, I'm being ignored completely. And I will not leave this matter.
Sent from my Huawei phone
-------- Original message --------
From: christileen govender <***>
Date: Mon, 06 Dec 2021, 13:45
To: Info <***>
Subject: Re:Re:Re:Re:Re:Drone / *** / ***Good day, I'd appreciate it if you'll could acknowledge my email please. I don't think this is fair on me. Tevo is probably one of the worse companies I had to deal with. I purchased the Drones from toys are us in gateway, unfortunately they don't want to refund me for the Drone because I don't have the original till slip, Please assist, they said they can't use the picture to do a cash refund. Thanks,
Sent from my Huawei phone
-------- Original message --------
From: christileen govender <***>
Date: Mon, 06 Dec 2021, 12:45
To: Info <***>
Subject: Re:Re:Re:Re:Drone / *** / ***Hello, Please assist with below email.
Sent from my Huawei phone
-------- Original message --------
From: christileen govender <***>
Date: Fri, 03 Dec 2021, 14:09
To: Info <***>
Subject: Re:Re:Re:Drone / *** / ***Good day, I purchased the Drones from toys are us in gateway, unfortunately they don't want to refund me for the Drone because I don't have the original till slip, Please assist, they said they can't use the picture to do a cash refund. Thank you,
Sent from my Huawei phone
-------- Original message --------
From: Info <***>
Date: Wed, 01 Dec 2021, 09:13
To: christileen govender <***>
Subject: RE: Re:Re:Drone / *** / ***Hi Christileen, The pics you have of the till slip will suffice but if you can have them printed, it will be better. You may show them this communication as well where we have attached a copy of the till slip.
Kind regardsTevo Customer Care From: christileen govender <***>
Sent: Wednesday, 01 December 2021 09:07
To: Info <***>
Subject: Re:Re:Drone / *** / ***
Importance: High Good morning Thank you for informing me. How do I get the till slips to take it to the retail store, and the Drones are not damaged in anyway, everything is in the boxes, I hope they won't give me a problem. Thank you
Sent from my Huawei phone
-------- Original message --------
From: Info <***>
Date: Wed, 01 Dec 2021, 08:18
To: christileen govender <***>
Subject: RE: Re:Drone / *** / ***Hi Christileen, Your drone was sent to our warehouse in Gauteng along with the till slip, however, we did manage to find it and have pics of them. As such and because you are wanting a refund, management has advised that you may return the drones to the store of purchase for a full refund. Please ensure the drones show no signs of crash damage i.e., scratches or they may refuse the refund. We are sorry for the issues related to the drones you purchased which have been brought to the product managers attention for further escalation with the manufacturer. Kind regardsTevo Customer Care
Sent from my Huawei phone
-------- Original message --------
From: christileen govender <***>
Date: Mon, 06 Dec 2021, 13:45
To: Info <***>
Subject: Re:Re:Re:Re:Re:Drone / *** / ***Good day, I'd appreciate it if you'll could acknowledge my email please. I don't think this is fair on me. Tevo is probably one of the worse companies I had to deal with. I purchased the Drones from toys are us in gateway, unfortunately they don't want to refund me for the Drone because I don't have the original till slip, Please assist, they said they can't use the picture to do a cash refund. Thanks,
Sent from my Huawei phone
-------- Original message --------
From: christileen govender <***>
Date: Mon, 06 Dec 2021, 12:45
To: Info <***>
Subject: Re:Re:Re:Re:Drone / *** / ***Hello, Please assist with below email.
Sent from my Huawei phone
-------- Original message --------
From: christileen govender <***>
Date: Fri, 03 Dec 2021, 14:09
To: Info <***>
Subject: Re:Re:Re:Drone / *** / ***Good day, I purchased the Drones from toys are us in gateway, unfortunately they don't want to refund me for the Drone because I don't have the original till slip, Please assist, they said they can't use the picture to do a cash refund. Thank you,
Sent from my Huawei phone
-------- Original message --------
From: Info <***>
Date: Wed, 01 Dec 2021, 09:13
To: christileen govender <***>
Subject: RE: Re:Re:Drone / *** / ***Hi Christileen, The pics you have of the till slip will suffice but if you can have them printed, it will be better. You may show them this communication as well where we have attached a copy of the till slip.
Kind regardsTevo Customer Care From: christileen govender <***>
Sent: Wednesday, 01 December 2021 09:07
To: Info <***>
Subject: Re:Re:Drone / *** / ***
Importance: High Good morning Thank you for informing me. How do I get the till slips to take it to the retail store, and the Drones are not damaged in anyway, everything is in the boxes, I hope they won't give me a problem. Thank you
Sent from my Huawei phone
-------- Original message --------
From: Info <***>
Date: Wed, 01 Dec 2021, 08:18
To: christileen govender <***>
Subject: RE: Re:Drone / *** / ***Hi Christileen, Your drone was sent to our warehouse in Gauteng along with the till slip, however, we did manage to find it and have pics of them. As such and because you are wanting a refund, management has advised that you may return the drones to the store of purchase for a full refund. Please ensure the drones show no signs of crash damage i.e., scratches or they may refuse the refund. We are sorry for the issues related to the drones you purchased which have been brought to the product managers attention for further escalation with the manufacturer. Kind regardsTevo Customer Care
TEVO (PTY) LTD's replyOfficial
07 Dec 2021, 14:17The till slips that were left in the box when the drone was returned to us has since been discarded. The store can assist by reprinting a copy of the till slip by using the date of purchase or the photos you have of it. The store is being difficult in this regard which is out of our control. You are welcome to take this up with the store of purchase.
TEVO (PTY) LTD's reply07 Dec 2021, 14:17
Official
The till slips that were left in the box when the drone was returned to us has since been discarded. The store can assist by reprinting a copy of the till slip by using the date of purchase or the photos you have of it. The store is being difficult in this regard which is out of our control. You are welcome to take this up with the store of purchase.
CE
Christileen E's updateReviewer Update
07 Dec 2021, 15:02I did try, they don't keep a copy, and if it was going to be discarded why did the driver ask for the slip with the Drone, I put the slip in the box of the Drone so it won't get lost, and the store can not help me, it is a product from you'll, and you'll saw the till slips and discarded it, so why can't you'll refund me, it's not my fault.
CE
Christileen E's update07 Dec 2021, 15:02
Reviewer Update
I did try, they don't keep a copy, and if it was going to be discarded why did the driver ask for the slip with the Drone, I put the slip in the box of the Drone so it won't get lost, and the store can not help me, it is a product from you'll, and you'll saw the till slips and discarded it, so why can't you'll refund me, it's not my fault.
TEVO (PTY) LTD's replyOfficial
07 Dec 2021, 16:32The refund can only be processed via the store of purchase and the copies should suffice.
TEVO (PTY) LTD's reply07 Dec 2021, 16:32
Official
The refund can only be processed via the store of purchase and the copies should suffice.
CE
Christileen E's updateReviewer Update
07 Dec 2021, 17:02You still saying the same thing when I'm telling you they can't use the pictures and they said they don't have copies, did you not read above? And now it's a brand by Tevo you'll had my till slips but can't help me, plus the store can't help cause I don't have the till slips, what is the way forward since it's a fault on you'lls side.
CE
Christileen E's update07 Dec 2021, 17:02
Reviewer Update
You still saying the same thing when I'm telling you they can't use the pictures and they said they don't have copies, did you not read above? And now it's a brand by Tevo you'll had my till slips but can't help me, plus the store can't help cause I don't have the till slips, what is the way forward since it's a fault on you'lls side.
CE
Christileen E's updateReviewer Update
07 Dec 2021, 17:05Reason I'm saying it's a fault on you'lls side is because you'll had my till slips, and I'm stuck with a worthless Drone that my kids can't use, and r1200 down the drain.
CE
Christileen E's update07 Dec 2021, 17:05
Reviewer Update
Reason I'm saying it's a fault on you'lls side is because you'll had my till slips, and I'm stuck with a worthless Drone that my kids can't use, and r1200 down the drain.
CE
Christileen E's updateReviewer Update
08 Dec 2021, 07:17You'll need to rectify this, either you'll you'll speak to the retail store for my cash refund, or you'll refund me and take your product, for so many weeks I'm going through this, it's frustrating, and you'll still never rep**** to the email.
CE
Christileen E's update08 Dec 2021, 07:17
Reviewer Update
You'll need to rectify this, either you'll you'll speak to the retail store for my cash refund, or you'll refund me and take your product, for so many weeks I'm going through this, it's frustrating, and you'll still never rep**** to the email.
TEVO (PTY) LTD's replyOfficial
08 Dec 2021, 10:10Please refer to the email we sent you with the photo of the till slip we had. It clearly states that the attached till slip was a reprint of the original transaction dated 21 Nov 2021. As such, the store is liable to assist as we have already approved the instore refund on email.
TEVO (PTY) LTD's reply08 Dec 2021, 10:10
Official
Please refer to the email we sent you with the photo of the till slip we had. It clearly states that the attached till slip was a reprint of the original transaction dated 21 Nov 2021. As such, the store is liable to assist as we have already approved the instore refund on email.
CE
Christileen E's updateReviewer Update
08 Dec 2021, 11:21OK so you'll have approved the refund, but they still don't want to help without the original till slip, so can you'll sort it out directly with them andwho I should speakto so when go there I don't have a problem like previously.
CE
Christileen E's update08 Dec 2021, 11:21
Reviewer Update
OK so you'll have approved the refund, but they still don't want to help without the original till slip, so can you'll sort it out directly with them andwho I should speakto so when go there I don't have a problem like previously.
CE
Christileen E's updateReviewer Update
08 Dec 2021, 14:37Can I get a reply, can you'll sort it our directly with the retail store and tell me who to speak to so I don't have a hassle since it was approved by your for a refund.
CE
Christileen E's update08 Dec 2021, 14:37
Reviewer Update
Can I get a reply, can you'll sort it our directly with the retail store and tell me who to speak to so I don't have a hassle since it was approved by your for a refund.
CE
Christileen E's updateReviewer Update
09 Dec 2021, 13:48So if you read above you'll see I asked twice to speak to someone from the retail store so I can have this Drone returned for a refund since my till slips are with you'll and you'll discarded it, but once again I was ignored just like how my mails was ignored. You'll are pathetic, absolutely terrible, and worse service ever, with a don't care attitude to help a customer, you'll don't even deserve 1 star.... I'll never buy a tevo product again or another product sold by you'll.
CE
Christileen E's update09 Dec 2021, 13:48
Reviewer Update
So if you read above you'll see I asked twice to speak to someone from the retail store so I can have this Drone returned for a refund since my till slips are with you'll and you'll discarded it, but once again I was ignored just like how my mails was ignored. You'll are pathetic, absolutely terrible, and worse service ever, with a don't care attitude to help a customer, you'll don't even deserve 1 star.... I'll never buy a tevo product again or another product sold by you'll.