CK
Charmaine K

1 reviews | Active since Sept 2020

06 Oct 2020, 10:50

Worst online shopping experience ever - do not shop online on tevo.co.za

I ordered a Tevo product online on the tevo.co.za website almost a month ago. I have not received the product or any updates from them at all, not even an email. I've tried to phone numerous times. Their national help line number doesn't exist anymore. I finally got through to the Johannesburg office last week. The guy that spoke to me said he would follow up and phone me back immediately. I'm still waiting for that phone call. Can't get hold of them at all now. I would highly advise against doing any online shopping on tevo.co.za. They will take your money and not send you the items you ordered!

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Replies (3)
TEVO (PTY) LTD
TEVO (PTY) LTD's reply07 Oct 2020, 15:49
Official
Hi Charmaine, we are very sorry about this as it is not the service we aim to provide. Please provide us with your order number so that we may escalate with management at our warehouse. Thanks.
CK
Charmaine K's update08 Oct 2020, 08:42
Reviewer Update
I received a phone call from Farhaad from Tevo and he had the product delivered to me within a few hours. Thanks Farhaad, you managed to turn the situation around.
TEVO (PTY) LTD
TEVO (PTY) LTD's reply08 Oct 2020, 08:45
Official
Hi Charmaine, that is fantastic news. Thank you for the update, as it is greatly appreciated. Have a lovely day further.