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Carlo G
1 reviews | Active since Oct 2021
19 Oct 2021, 14:35
Worst customer service from Tevo
I need to get a spare replacement part from Tevo and I have tried to reach out to Tevo multiple times on various platforms including email, Facebook etc.
My emails aren’t answered, my messages are left on read and I’m getting nothing resolved. I didn’t even get a message back to say that my query is being / will be looked at.
This is absolutely disgusting customer service, I will never again buy anything where Tevo is involved
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Replies (2)
TEVO (PTY) LTD's replyOfficial
19 Oct 2021, 14:52Hi Carlo, thank you for raising this with us. We have checked and can confirm 2 separate emails from you, one regarding log in issue raised on 17 Oct and has been responded to. The other being for a Hydro 15 part raised on 18 Oct. We are following up with our spares department regarding the delay in their response and will get you assistance.
TEVO (PTY) LTD's reply19 Oct 2021, 14:52
Official
Hi Carlo, thank you for raising this with us. We have checked and can confirm 2 separate emails from you, one regarding log in issue raised on 17 Oct and has been responded to. The other being for a Hydro 15 part raised on 18 Oct. We are following up with our spares department regarding the delay in their response and will get you assistance.
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Carlo G's updateReviewer Update
21 Oct 2021, 11:24Hi, thank you for checking up. I still however have had no reply whatsoever even after asking for feedback
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Carlo G's update21 Oct 2021, 11:24
Reviewer Update
Hi, thank you for checking up. I still however have had no reply whatsoever even after asking for feedback