Wasteful & Outdated Returns Policy

<p>1. On 27 May 2017 we purchased a Bennett Read vaccuum cleaner from a large retailer on the East Rand. </p> <p>2. After occasional use over the last 2 weeks it has a burning smell when switched on.</p> <p>3. We called the retailer and they advised us their turn-around time for repairs/replacement is about 3 weeks.</p> <p>4. We questioned this and they advised us to go directly to the importer's main facility in Midrand.</p> <p>5. On 13June we went to Tevo in Midrand to return the product. They took it in and advised us they will take 3 days for the technician to assess it, then a manager will advise us if they can repair or replace. After which we have to make a second trip (from the East Rand to Midrand) to collect our vaccuum cleaner.</p> <p>6. They then made a fuss about needing to provide the receipt as proof of purchase.</p> <p> </p> <p>The administrative cost (and time) for a technician to inspect the vaccuum, plus the manager to approve the repair request certainly exceeds the cost to manufacture the product. </p> <p>Contrast this to my experience with Nu-World Holdings in Wynberg in 2009. A family member gave me a Sunbeam breadmaker, but we couldn't get it to work. So I took it to the importer in Wynberg for repairs. Within 15 minutes - no questions asked, no need for a receipt or proof of purchase - I walked out with a brand-new product!</p> <p>In this day and age, why put the customer through the rigmarole of an outdated, inefficient administrative process, wasting time determining liability? It would be more cost-effective to simply replace the product on the spot, and save time. That way the customer doesn't go home empty-handed and you have an excellent customer service rating.</p> <p>TEVO, I have taken time out of MY day to drive to YOUR site for a return on your product - it's not worth your or my time going through this bureaucratic process - next time simply replace my product on the spot and let me go home a satisfied customer!</p>