GC
Gareth C
1 reviews | Active since Apr 2013
27 Aug 2026, 15:34
Very poor after sales service
Bought a Bennett Read vacuum January last and it's gone faulty. Tevo do not reply to customer care emails or WhatsApp. This level of customer service is unacceptable.
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Replies (2)
TEVO (PTY) LTD's replyOfficial
27 Aug 2026, 17:44Hi Gareth. Thank you for bringing this to our attention. Please accept our sincere apologies for the issue being experienced with your Bennett Read vacuum cleaner and for missing the opportunity to respond within the expected timeframe. Kindly confirm if the number provided on this profile is the number you sent us the Wahts App from so we can escalate for review and assistance. The email has been checked, and our customer care department can confirm that it is not in their system. Tx
TEVO (PTY) LTD's reply27 Aug 2026, 17:44
Official
Hi Gareth. Thank you for bringing this to our attention. Please accept our sincere apologies for the issue being experienced with your Bennett Read vacuum cleaner and for missing the opportunity to respond within the expected timeframe. Kindly confirm if the number provided on this profile is the number you sent us the Wahts App from so we can escalate for review and assistance. The email has been checked, and our customer care department can confirm that it is not in their system. Tx
TEVO (PTY) LTD's replyOfficial
31 Aug 2026, 06:22Hi Gareth, we can confirm that we escalated the matter and that a response was provided by the customer care department.
TEVO (PTY) LTD's reply31 Aug 2026, 06:22
Official
Hi Gareth, we can confirm that we escalated the matter and that a response was provided by the customer care department.