Very limited assistance on parts and service

I have send an Bennett Read Hydro Vacuum in for repairs Tuesday afternoon. I was told the machine would be send on Wednesday and will get a quote quite soon on repairs. I have phoned them Thursday and asked if they have the machine and when will I get the quote, I was told not later than Friday. In the meantime I also asked about replacement parts for the machine due to age the pipe perished. I was notified that the machine was discontinued and no longer have the replacement parts. But they can do a conversion to a new pipe as long as the main part that goes into the machine is in good condition. So I asked please send me the cost on the conversion, the repair and price on pipe extension etc. I have send numerous emails asking an update but it gets send from the one to the other with no pricing. The only issue with the machine is that the pump that sucks up the carpet shampoo and then spray it onto the carpet is not working. How difficult can it be to send a quote? This is already Tuesday.