CM
Celiwe M

1 reviews | Active since Sept 2016

05 Oct 2020, 11:25

Very bad service from service department!

- WAREHOUSE CENTURION - This is probably the last time I buy a product with Tevo association - they get 1 star because there is no option for less. I brought in my Kitchen boss blender on the 28th of Aug today is the 5th of Oct I have not gotten it back or had communication from them on the repair (second time taking it in for repairs). I have called multiple times to follow up, in the last 2 weeks they have not picked up calls in the services department. After the first 3 weeks of them being silent with my product with them they said it was outside of warranty and I proved it was still within then they said I'd collect Monday 21 Sept, I called they kept saying the person I should contact is out they will call me back, not they don't even pick up! I am very disappointed at the service I got this time around!

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Replies (3)
TEVO (PTY) LTD
TEVO (PTY) LTD's reply07 Oct 2020, 15:53
Official
Hi Celiwe, thank you for bringing this to our attention. Please provide us with your surname and job number so that we may escalate this with management at the service center. 

CM
Celiwe M's update07 Oct 2020, 22:28
Reviewer Update
Hi, my surname is Mngomezulu, I was not given a ref or job number. Usually this is communicated when item is logged with service team and sms sent ,however none of that occured. Zero communication with exception of my follow ups. The date was 28 Aug as mentioned before.
TEVO (PTY) LTD
TEVO (PTY) LTD's reply08 Oct 2020, 15:08
Official
Hi Celiwe, thank you for providing the required information. Management is looking into this and will resolve.