1 reviews | Active since Feb 2017
VACUUM CLEANER GUARANTEE PATHETIC AFTER SALES SERVICE
<p>I bought a Bennett read hydro advanced vacuuming system in 2015. In September 2016 it stopped working. I took it to Game Middelburg about 100 km from us where Tevo staff by name Mzwakwe Vilane treated us as *********. They sent the system for repairs. When Game contacted us we went and collected it. Now 400km. Within the next week the same failure happened. I contacted the Tevo website whereby a helpful man contacted me and helpef me to make contact with Gordon Venters. He came and collect the system at my home and sent it for repairs again. He also brought iy back after repairs. It wad end of October 2016. We were on vacation for about 2 months thus the system is in use about 3 months after repairs. Same failure happened today.</p> <p> </p> <p>I am desperate. I thought I bought a good quality product but it seems not....</p> <p> </p> <p>Now my guarantee expired in February 2017 but in the light that your expert technicians repaired and serviced it about 5 months ago, and I got all the inconvenience with this system, I look up now to Tevo to help me in this regard.</p>
Dear Elizabeth,
Thank you for bringing this to our attention. Please accept our sincere apologies for the unfortunate experience you have had with the vacuum cleaner and the inconvenience caused thereof. The matter will escalated to the relevant departments and you will be assisted accordingly. A Tevo representative will contact you shortly to assist further.
Kind regards
The Tevo Team
Dear Elizabeth,
Thank you for bringing this to our attention. Please accept our sincere apologies for the unfortunate experience you have had with the vacuum cleaner and the inconvenience caused thereof. The matter will escalated to the relevant departments and you will be assisted accordingly. A Tevo representative will contact you shortly to assist further.
Kind regards
The Tevo Team
Mr Fahaad Hoosen from Tevo did contact me last week and asked for more photo's and info about the system which I sent to him. He was 2 days not in the office and responded last Friday that he received the photo's and he will take the necessary steps to resolve this problem. Need to mention from last year Mr Hoosen was the person who always tried his best with this problem.
Today it is Thursday the following week and no response further from Tevo.
Thank you
Mr Fahaad Hoosen from Tevo did contact me last week and asked for more photo's and info about the system which I sent to him. He was 2 days not in the office and responded last Friday that he received the photo's and he will take the necessary steps to resolve this problem. Need to mention from last year Mr Hoosen was the person who always tried his best with this problem.
Today it is Thursday the following week and no response further from Tevo.
Thank you
Still no response from TEVO
Still no response from TEVO