Urgent assistance for my complaint

I am writing to formally raise a concern regarding a washing machine (Sponono) that I purchased from your House and Home branch at Ngebs Mall on 25 March 2026. Unfortunately, the machine has already stopped working.

I visited the store to report the issue and was informed that the machine would need to be returned to the supplier. However, I was not provided with clear guidance on what I am expected to do in the meantime, especially considering that I paid the full purchase price and rely on the appliance for daily use.

Additionally, I would like to bring to your attention my interaction with a staff member named Yanga. When I reported the issue, I did not receive the level of assistance or professionalism I expected. I was questioned about why I had brought the machine with me, which I found unhelpful and discouraging given the situation.

I have proof of purchase and would appreciate urgent assistance regarding:

The expected turnaround time for repair or replacement Whether a temporary solution (such as a loan unit) can be provided Clarification on my rights as a customer in this situation I trust that this matter will be handled promptly and professionally. I look forward to your response.

Kind regards, Zikhona Nonkonyana Email ***