Truly disappointed in Tevo.

I bought a 11 litre Bennett Read Air Cooler from Pick 'n Pay Hyper, BLOEMFONTEIN, on 24/10/2020. During December 2020 one of the cooler's air swing blades broke, on the inside of the cooler, so I returned it to PnP Hyper, BLOEMFONTEIN, on 23/12/2020 to be fixed. At PnP I was helped promptly but told that if I take the air cooler to Tevo BLOEMFONTEIN myself, it will be fixed quicker, as none of the PnP vehicles are going to Tevo any day soon again. Which I did. I handed in my cooler at Tevo on 24/12/2020 to be told that the technician is on leave & will only back in January 2021. Arriving at Tevo, during the 2nd week of January 2021, I was informed that the replacement part hasn't arrived, that they have ordered. Upon my phone call today, 25/01/2021, I was informed that the technician was on lunch but that they'll phone me once the technician is back from lunch. Two hours later I phoned again, to be transferred to the technician but with no answer at his extension. I ended the call & phoned again for the third time, to be told that the technician was in the bathroom & that the part, still, hasn't arrived. I bought the cooler 3 months ago of which I could only have used it for half of the time. I honestly believe that this not fair, especially when no person keeps you up to date.

I've also tried getting hold of Tevo, trough their website. I clicked on the option to chat with a human being, only to get a reply from Tevo saying that this option is no longer available & that I should talk to the robot.

If humans can't solve my problem, how will a robot solve my problem!